Support Center

Bills are due on the same day each month, based on your service start date. You can find your due date on your monthly statement or in your online account.

We accept credit cards (Visa, MasterCard, Amex, Discover), debit cards, bank transfers (ACH), and checks. You can also set up autopay for convenience.

Log into your online account and navigate to Payment Methods. You can add, remove, or update payment methods at any time.

First, try restarting your router by unplugging it for 30 seconds. If the issue persists, run a speed test and contact our support team with the results.

Unplug the power cable from your router, wait 30 seconds, then plug it back in. Wait 2-3 minutes for it to fully restart.

Yes! While we provide a high-quality router with your plan, you can use your own compatible router. Our support team can help with configuration.

Contact our sales team or log into your account to view available upgrade options. Upgrades typically take effect within 24 hours.

We offer month-to-month service with no contracts. You can cancel anytime with 30 days notice. No early termination fees.

Yes, business and enterprise plans include SLAs with uptime guarantees and service credits. Contact sales for details.